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FAQs

Customer Questions

What is domain name?

A domain name is used to identify your presence on World Wide Web. Domain name represents your website such as “www.somedomainname.com“. It helps people to access your website and to understand your business type.

Domain name consists of 2 parts mainly:

  • A Prefix (your-brand-name)
  • A Suffix (TLD)

Every domain name has a suffix that indicates which top level domain (TLD) it belongs to. There are only a limited number of such domains. For example:

  • gov – Government agencies
  • edu – Educational institutions
  • org – Organizations (nonprofit)
  • mil – Military
  • com – commercial business
  • net – Network organizations
  • ca – Canada
  • th – Thailand
  • What is website hosting?

    Website hosting is an online disk which allocates you space so that your domain name may connects to it and people may see the content you have on your website.

    What happens when i place an order?

    Once you have placed an order and payment is paid, our team will get in touch with you and will make you familiarize with your account panel where you will be able to see the latest updates about your Project progress, Mockups and a temporary development link.

    Do you provide support for the services you are providing?

    You can always contact or open a support ticket by logging into your account and our representative will get back to you asap. Other way around to contact us is by using 24/7 Live Chat support where we can open ticket for you and answer all queries you may have.

    How do I choose a domain name?

    You can choose a domain name of your choice while placing order. Our live domain choose system works out of the box and you can always try out different domains in order to get what you are looking for.

    Is that hosting included in plan i purchase?

    Our all plans comes with a free domain and hosting for 1 year. Hosting space is allocated to you according to your selected plan.

    Project Related Questions

    How will I know the status of my project?

    You will have a complete access to your account area where you will be able to see the status and progress of your project as well.

    How i can contact if i have any questions?

    You can always contact or open a support ticket by logging into your account and our representative will get back to you asap.

    What i will get once my project is completed?

    You will receive following things from us once your project is complete:

    • Complete Cpanel Access
    • Complete CMS Access
    • Documentation on using CMS
    • PSD and PNG files for Logo (if any)
    • *Support according to your plan

    How much time does it normally takes to complete a project?

    Normally it takes only 2-3 days to complete your project once you have provided all the required things such as:

    • Your Brand or Business Logo
    • Navigation Structure you want
    • Content if you have any
    • Specific images you want to add at specific places

    Which CMS system I will get?

    We will provide you with a most powerful CMS system “WordPress” in which you will have complete access to almost all the things and freedom to edit and create things on go.

    Will I have access to a CMS where I will be able to make changes to content?

    Yes, we will give you a complete access to CMS where you will be able to add or edit pages and content according to your own choice once initial setup is done.

    Still got question in your mind?

    If you cannot find what you are looking for, please contact us using the button at right!

    Please contact us if you couldn’t find the answer you are looking for. We will try our best to get back to you as soon as possible with the answer.